I’ll be the first to admit it, I was a bit put off when the receptionist said, “You need to call back the day you’d like to see the doctor.” With such short notice would I even get to see my new family doctor, or would I be triaged to one of his colleagues? Given the highly computerized nature of his practice, would I spend my day filling out forms? Or, worse yet, would the doctor be so focused on data entry that he’d lose sight of me, the patient?
Yes, even I was skeptical of what electronic medical records (EMRs) and other technologies would look like in practice.
What I found instead? Shorter waits and better service: in the waiting room, in the exam room, in the pharmacy, for test results.
Here’s how one visit dispelled a few of my own long-standing health care myths.
