What links “the world’s most beautiful” violin, a schloss in Salzburg, and a bank president who curses a lot? All are covered in this inspiring talk from the OpenNotes co-founder, Dr. Tom Delbanco, who traces his own 55-year career, the development of person centered care, and the roots of the Picker Institute.
Far from just a history lesson, this talk provides insight into how the idea of person centered care grew and gained acceptance, as well as how now mainstream ideas around understanding and measuring people’s experiences of care gained prominence. Picker welcomed Tom for this talk in April 2024.
For further information about Picker and their work, visit the Picker Principles of Person Centred Care, a framework for understanding what matters most to most people, based on original research described in Tom’s talk.
