Gleason KT, DesRoches CM, Wu MMJ, Peereboom D, Dukhanin V, Farrell TW, Gonzales MJ, Sharma S, Mohile SG, Epstein S, Supiano MA, Parshley MC, Roth DL, Wolff JL; for the Shared Access Project Team. A Multisite Demonstration of Shared Access to Older Adults’ Patient Portals. JAMA Netw Open. 2025;8(2):e2461803. doi:10.1001/jamanetworkopen.2024.61803.
doi: https://doi.org/10.1001/jamanetworkopen.2024.61803
Question: What are the outcomes associated with an organizational initiative to increase registration and use of shared access to the patient portal among care partners of older adult patients?
Findings: In this quality improvement study of 16,005 patients from 3 diverse US sites, new shared access registration was unchanged; however, use of shared access functionality among registered care partners increased. Care partners logged in more frequently, viewed more laboratory results and clinical notes, and scheduled more visits after the demonstration.
Meaning: These findings underscore the need for policies and strategies that support proper use of identity credentials as patient portals are increasingly used in managing legal and medical information.
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