Gerard M, Fossa A, Folcarelli P, et al., What patients value about reading visit notes: a qualitative inquiry of patient experiences with their health information. JMIR, July 2017
Patients and care partners who read notes and submitted feedback reported greater engagement and the desire to help clinicians improve note accuracy. Aspects of what patients like about using both notes as well as a feedback tool highlight personal, relational, and safety benefits. Future efforts to engage patients through the EHR may be guided by what patients value, offering opportunities to strengthen care partnerships between patients and clinicians.
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